Refund Policy
At Bonez Bully Sticks, we are committed to providing high-quality, natural dog chews that your pet will love. If you are not completely satisfied with your purchase, please review our refund policy below.
Returns
Eligibility: To be eligible for a return, items must be unused, in their original packaging, and returned within 30 days of purchase.
Process: To initiate a return, please contact our customer service team at support@bonezbullysticks.com with your order number and reason for return.
Shipping: Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
Refunds
- Inspection: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Processing: If approved, refunds will be processed to your original method of payment within 5-7 business days.
- Late or Missing Refunds: If you haven’t received a refund within the expected timeframe, please check with your bank or credit card company. If issues persist, contact us at support@bonezbullysticks.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange